At Kagni Commerce, we provide end-to-end outsourcing solutions for the e-commerce and retail industries, designed to enhance customer experiences, streamline operations, and optimize business growth. Our services, including customer engagement and order management, empower businesses to deliver seamless, personalized experiences that drive customer satisfaction and loyalty.
Customer Engagement
In the competitive world of e-commerce, delivering exceptional customer service is crucial for driving customer loyalty and business growth. We offer multi-channel support, including chat, email, voice, and social media, ensuring that your customers can easily connect with you on their preferred platform. Our dedicated support team is trained to handle inquiries with speed, accuracy, and empathy, providing prompt, personalized solutions that ensure customer satisfaction at every touchpoint. Tailored support enhances user experiences, builds brand trust, strengthens customer retention, and fosters long-term, meaningful relationships that drive repeat business and positive brand advocacy.
- Key Benefits: Increased customer retention, reduced response times, and higher engagement rates.
Order Management
Efficient order management is key to a successful e-commerce operation. From lead generation to order fulfillment, we manage the entire lifecycle of e-commerce transactions, ensuring smooth processing, timely shipping, and customer satisfaction. Our systems track inventory, handle order processing, and manage returns or exchanges, providing seamless integration across multiple channels. This minimizes operational bottlenecks, reduces errors, and improves order accuracy, allowing businesses to scale efficiently while providing superior customer service. With Rizen Global Solutions, e-commerce and retail businesses can enhance their customer engagement and streamline order management processes.
- Key Benefits: Streamlined operations, improved customer satisfaction, and better inventory control.
Customer Support
Contact center (Inbound / Outbound with Multilingual Support, Chat & Email )
Delivery Partner Support
Contact center (Inbound / Outbound with Multilingual Support, Chat & Email )
Order Management
Order Processing, Inventory Management, Return & refund Management.
Finance & Accounting Service
Invoice Processing, Accounts Payable / Receivable, Pay rolling
Data Entry Management
Product Listing Catalog Management, Order data Entry & Inventory Data Management
